1. Log in to your account.
2. Under the category CUSTOMER CARE, click on RETURN & EXCHANGES.
3. Fill in the Return Form and submit to us, and we will attend to it immediately.
REFUND TERMS AND CONDITIONS
Corgi offers exchanges on all items purchased at full price (except jewelries, earrings, hats, and hair accessories in the interest of hygiene as well as sale items) in any event that you are not completely satisfied, as long as you notify us within three (3) days and return the product(s) to us in its original condition (unworn and/or unused with the original packaging) within fourteen (14) days from the date of purchase to reach our team.
Please be advised that you have to make your own arrangements in returning the product(s) purchased at your own cost, and refund process will only commence after the product(s) is returned to us. We will not bear any responsibility for any losses/damages that may take place during the delivery.
We will notify you upon receiving your return product(s) and once more upon completion of the refund process. Please be informed that we may need three (3) working days or more depending on circumstances.
For all refunds, a full credit for the same purchase amount will be granted through voucher(s) to use on your next purchase. minus any shipping costs involved, as the shipping charges are made to the courier companies. The refund voucher will have a validility of up to 6 months.
All decisions made involving refunds are solely at the discretion of the Company.
EXCHANGE TERMS AND CONDITIONS
Corgi allows for the customers to exchange product(s) purchased for a different size and/or in the event of damages and/or defects.
We allow for only one (1) time exchange per product. In the event where you are still not satisfied or if the product you wish to exchange is out of stock, we will proceed to refunds.
To exchange a product, notify us within three (3) days and return the product to us in its original condition (unworn and/or unused with the original packaging) within fourteen (14) days from the date of receipt.
All decisions made involving exchange are solely at the discretion of the Company.
1. Can I exchange items purchased online? If so, how?
Yes! We do offer exchanges only for the same item in a different size/colour. However, if the item you wish to exchange for is out-of-stock at the moment, you may exchange for another item at the same price purchased. Simply fill in the Return/Exchange Form and place it along with your return item.
If you would like to do your exchange in-store, simply bring your return item and Return/Exchange Form along with you and mention about the matter to one of our store staff. However, please take note that items purchased online can't be exchanged with items in store. Our physical store only acts as a drop-off and pick up point.
Once we have received the return item, the exchange item will be sent to you within 3-5 working days by mail to the address of your original order. We will inform you via email once the exchange item has been shipped.
Please take note that exchanges and returns are only valid ONCE for the same order.
2. How do I return my item?
If you wish to return your item, simply fill out the Return/Exchange Form that came along with your order and post it to the address stated OR if you wish to return the item to our physical store, just bring your return item along with the Return/Exchange Form and mention about the matter to one of our store staff.
Once we have received your return item, we will process you a full refund at the price of the item bought in voucher at our online store NOT through your original payment method.
3. Do I have to pay the shipping costs of returning my item?
We will not bear any shipping fees on your part of delivering the return item to the address appointed, unless we are at fault (ex. Defect, wrong order, etc.).
However, if you live near Publika, you can feel free to drop-off your return item to our physical store. Our store staff will gladly assist you on the matter.
4. I wish to do an return/exchange in-store but I forgot to bring my Return/Exchange Form, what do I do?
Don't worry, our staff will be more than willing to help you! Just mention to one of our store staff about this matter and they will give you a new Return/Exchange Form for you to fill in.
5. When can I receive my exchange item?
Upon receiving your exchange item, it will take 3-5 working days for our team to process your exchange and deliver it via courier.
6. How long do I have to return/exchange my item and to what address do I mail it to?
You have 14 days from the order date to have it reach our team with the delivery details of:
Name: Corgi by Twentytothirty Apparel Sdn Bhd
C3-5-3A, Solaris Dutamas,
No 1, Jalan Dutamas 1
50480 Kuala Lumpur
State: Wilayah Perseketuan
Phone Number: 0196764801
7. Can I return my online purchase(s) at your physical store?
Yes! You can easily return your online purchase(s) in-store. Just remember to fill in the details in the return/exchange form that came along with your order and bring it along with you.
Please note that after our staff has received your return item, you'll have to wait for 3-5 working days before the refund through vouchers take place.
8. Can I drop off my exchange item from my online purchase(s) at your physical store?
Yes! Our physical store acts as a drop-off and pick-up point. Just remember to fill in the details in the return/exchange form that came along with your order and bring it along with you.
Please note that after our staff has received your exchange item, you'll have to wait for 3-5 working days before our E-Shop team processes your exchange and ship it to the mailing address stated on your original order.
Please take note that, exchange on the spot is strictly not available.
9. Can I exchange the item I purchased online with items in your physical store?
Unfotunately, no. Our online store is managed by a different management and does not practice the same policies or management as Corgi's physical store management team. Our physical store only acts as a drop-off and pick-up point for our valued customers.
10. I want to collect my exchange item from your physical store, what do I do?
Just contact us via email at email@example.com as soon as possible. However, if your exchange item has been shipped, we will not be able to assist you on this matter.
Please complete the form below to request an RMA number.